Refunds & Returns

Returns 

Our Returns Policy is based upon your rights under the Australian Consumer Law (see below) and provides you with additional benefits in addition to those rights Australian Consumer Law:

“You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage to the product. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

If your purchase is damaged, faulty or wrongly described or breaches a consumer guarantee you will receive a refund or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, we will also pay the reasonable cost of delivery for the return if The Gin Birds is at fault. For example, if the wrong product is delivered, the product is faulty or there is a breach of a consumer guarantee.

We do not exchange for change of mind.

You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order please contact us as above and if possible, we will try to assist.

If you have any questions on returns, please contact us on hello@theginbirds.com to discuss the issues and options.


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theginbirds.com

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@theginbirds.com and send your item to: Gindex, 208 NEW LINE RD, DURAL NSW 2158, Australia. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 

If you have any questions on returns, please contact us on hello@theginbirds.com to discuss the issues and options.

Postage
To return your product, you should mail your product to: Gindex, 208 NEW LINE RD, DURAL NSW 2158, Australia 

You will be responsible for paying for your own postage costs for returning your item however if the item is faulty we will refund the postage costs. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.